Returns & Refund

How to Return a Product

1. Pack your Vouch365 parcel securely, with the product in the original and undamaged packaging as delivered to you, and secure the Return Label on top of the return package.
2. Email us at [email protected] and wait for collection by our pick-up service.

Conditions for Returns

1. The product must be unused, not activated, and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies, and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Vouch365 packaging, it must be returned in the same condition with the return shipping label attached.

Note: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in the process of your return.

Returns Policy

1. If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for a refund depending on the product category and condition.
2. Please note that some products are not eligible for a return if the product is”No longer needed”

Valid reasons to return an item

1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
2. Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)
Conditions for Returns
1. The product must be unused, not activated, and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies, and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Vouch365 packaging, it must be returned in the same condition with the return shipping label attached.

Note: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in the process of your return.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines referee table below)

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.

Pre-Paid Orders Failed/False Delivery Refund Grid: