Returns & Refund
How to Return a Product
1. Pack your Vouch365 parcel securely, with the product in the original and undamaged packaging as delivered to you, and secure the Return Label on top of the return package.
2. Email us at retu[email protected] and wait for collection by our pick-up service.
Conditions for Returns
1. The product must be unused, not activated, and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies, and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Vouch365 packaging, it must be returned in the same condition with the return shipping label attached.
Note: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in the process of your return.
Returns Policy
1. If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for a refund depending on the product category and condition.
2. Please note that some products are not eligible for a return if the product is”No longer needed”
Valid reasons to return an item
1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
2. Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)
Conditions for Returns
1. The product must be unused, not activated, and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies, and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Vouch365 packaging, it must be returned in the same condition with the return shipping label attached.
Note: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in the process of your return.
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines referee table below)
Item Type | Drop Off TAT | Pickup TAT | Hand over to Vouch WH | QC TAT |
Digital | 48 hours from return request initiated | N/A | 3 working days | 3 days |
Physical | N/A | 5 working days from return request initiated | 5 working days once the item is picked | 5 days |
Payment Method | Refund Option | Refund Time |
Debit/ Credit Card | Debit/ Credit Card | 10 Working Days |
Easypaisa Wallet | Easypaisa Wallet | 5 Working Days |
Cash on Delivery (COD) | Prepaid Voucher | 1 Working Days |
JazzCash Mobile Account | Prepaid Voucher | 1 Working Days |
Modes of Refund | Description |
Refund Voucher | Vouchers will be sent to the customer registered email ID on Vouch365 and can be redeemed against the same email ID. |
Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Vouch365, please contact your personal bank. |
Easypaisa Wallet | If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter. |
Bank Deposit | The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount. |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.
Pre-Paid Orders Failed/False Delivery Refund Grid:
Payment Method | Refund Option | Refund Time |
Debit/Credit Card | Debit/Credit Card | 25 Working Days |
Easypaisa Wallet | Easypaisa Wallet | 20 Working Days |
JazzCash Mobile Account | Prepaid Voucher | 16 Working Days |