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My card is not being accepted when trying to pay

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If your card is not being accepted, please try the following:

  • Ensure that you are not trying to pay with an American Express card – unfortunately they are currently not accepted
  • Check that your card is valid and not expired
  • Ensure the card is valid for online purchases
  • Contact your bank to ask why the payment has not been successful
  • Your card may have failed security checks from our checkout, which we are not able to override.