My card is not being accepted when trying to pay
If your card is not being accepted, please try the following:
- Ensure that you are not trying to pay with an American Express card – unfortunately they are currently not accepted
- Check that your card is valid and not expired
- Ensure the card is valid for online purchases
- Contact your bank to ask why the payment has not been successful
- Your card may have failed security checks from our checkout, which we are not able to override.