HOW THE MEMBERS BOOK
- The members will PHONE or EMAIL the Hotel Reservations directly from their App
- The members will Request the ENTERTAINER “Summer Offers” offer at the time of booking (Offer based on “Best Available Rates”)
- The members must make an advance reservation with the Hotel prior to arrival (Offer not valid for walk-ins)
- A maximum of three nights will be complimentary per room, per stay
- This offer may not be booked online and may not be combined with any other promotional offer
THE SUMMER OFFERS ARE AS FOLLOWS
- One Free Night when you buy one night (Stay 2 Pay 1)
- Two Free Nights when you buy two nights (Stay 4 Pay 2)
- Three Free Nights when you buy three nights (Stay 6 Pay 3)
The offers are valid from 15 May to 15 September 2019
HOW TO REDEEM
The ENTERTAINER Summer Offers may only be redeemed with an ENTERTAINER Mobile App
The guest will redeem the offer upon check in at the Hotel
The guest will present their offers on their mobile phone, in 2 easy steps:
- The member will tap on the Hotel offer and click REDEEM upon check-in at hotel reception
- The Hotel staff will then enter your unique HOTEL PIN (The same pin as usual)
- A Reference Number will then appear, please note this down and you will also receive a confirmation via email.
1. HOTEL OFFER
- Each participating hotel provides “One Complimentary Night” Hotel Offer
- The Hotel Offer is valid for one complimentary night when one night of equal or greater value is purchased at the “Best Available Rates” (See Section 4 “HOTEL TERMS” below)
- The Hotel Offer excludes taxes, service charges and tourism fees
- The Hotel Offer is based on a discount off the “Best Available Rate” or “Best Flexible Rate” defined as the fully flexible “non-restricted” rate of the day, quoted directly by the hotel reservations or hotel website
- The Hotel Offer is based on a one time use for a minimum two nights consecutive stay
- The Hotel Offer applies to the room only rate, excluding breakfast (unless otherwise specified on the Hotel Offer)
- The Hotel offer is valid for all room categories; however; it may not apply to “Club or Executive” rooms and is at the hotel’s discretion
- A limit of one Hotel Offer per room booked may be used. A maximum of one night will be complimentary per room booked per stay.
- For selected hotels and only if specified on the Hotel Offer, a 20% off the Best Available Rates will apply for additional nights after using the “One Complimentary Night” Hotel Offer. However, the 20% off Hotel Offer will not apply to the nights booked using the “One Complimentary Night” Hotel Offer
2. HOTEL OFFER BOOKINGS
- The Hotel Offer is “Subject to Availability” (see Section 4 “HOTEL TERMS” below) of rooms allocated to the ENTERTAINER promotion at the time of booking
- The Hotel Offer is only valid for bookings made directly by calling or emailing the hotel’s reservations desk. The ENTERTAINER members are required to request availability of the Hotel Offer at the time of booking
- The Hotel Offer is not valid for online bookings via the hotel website or any third party website
- Advanced reservations must be made directly with the hotel prior to arrival. The Hotel Offer is not valid for walk-ins without a prior reservation
- The Hotel Offer does not apply to corporate, group or conference rates or travel agency bookings and may not be combined with other discount offers or programs including rates on third party travel or daily deal websites
- This Hotel Offer may not be available during public holidays. Minimum night stays and special event or seasonal restrictions may apply
- The Hotel Offer is valid for new bookings made in accordance with these Rules and does not apply to any existing booking where a deposit or payment has been made
- Hotel rates are quoted in local currency or as specified by the hotel
- The Hotel Offer does not include air travel, hotel transfers or other inclusions unless otherwise specified on the Hotel Offer
- All bookings are subject to the standard payment and cancellation policies (see Section 3 “HOTEL POLICIES” below)
- To redeem the Hotel Offer, the ENTERTAINER digital voucher of the Hotel Offer, must be presented at the hotel reception at the time of check-in
- The Hotel Offer is valid for travel up to 30 December 2019
3. HOTEL POLICIES
All bookings are subject to the applicable hotel’s standard reservations, payment and cancellation policies. Before finalising your reservation, please review the hotel’s policy on advance deposits, cancellations and late arrival guarantees. The ENTERTAINER will not accept any responsibility for each hotel’s management policies.
4. HOTEL TERMS
- What is the “Best Available Rate”?
The Hotel Offers are based on a discount off the Best Available Rate at each hotel. The “Best Available Rate” is the fully flexible, “non-restricted” room only rate of the day, quoted directly by the hotel reservations to the public and is generally published on the hotel’s website. It may also be referred to as the “Best Flexible Rate” or “Rack Rate”. The Best Available Rate varies from the hotel’s other promotional rates including weekend package rates, advance purchase rates, all inclusive package rates and summer/Ramadan rates.
- What is “Subject to Availability”?
The Hotel Offers are “Subject to Availability” of rooms at the discounted rate allocated to this promotion at the time of booking at each hotel. When this allocation of rooms is filled, the Hotel Offer may then no longer be available to the ENTERTAINER members, even if the hotel still has rooms available to be sold at full rate. Please check availability of the Hotel Offer with hotel reservations at the time of booking.
- Public Holidays / Seasonal Restrictions
The Hotel Offers may not be available during public holiday periods including Eid holidays in the GCC destinations. Some hotels may also have minimum night stay requirement for all bookings, or specific block-out dates during special event or peak seasonal periods. This requirement may also apply to the Hotel Offers. Please check with the hotel prior to making a booking.
- Are both offers valid at the same time?
For selected hotels and only if specified on the Hotel Offer, you may use the “One Complimentary Night” offer for the first two nights of your booking and the 20% off Hotel Offer may be used for any additional nights when you extend your stay, subject to availability.
ENTERTAINER getaways direct booking engine also provides a choice of over 550,000 hotels around the globe on a new online booking platform. Search, book and pay for hotels with discount offers and rates and make bookings directly from the App or website. Buy one get one offers do not apply to ENTERTAINER Getaways rates.
5. HOTEL CUSTOMER SERVICE
Email: [email protected]
Middle East (Head Office): +971 4 427 9575
Asia: +65 6221 1935
Africa: + 27 21 276 1761
Europe: + 44 203 826 5700